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  • QuickBooks Frequently Asked Questions
    This portion of our website provides answers to some of the most QuickBooks frequently asked questions. We also offer other self-help options. Try checking out our QuickBooks Tips & Tricks feature, where you will find great QuickBooks tips to assist you with your QuickBooks accounting software.

    If your questions can’t be answered by viewing our QuickBooks F.A.Q. feature, then feel free to call us toll free at 1-800-259-4213 and one of our QuickBooks technical service representatves will provide you with a rapid response. You can also submit a QuickBooks help request form, where trained experts of QuickBooks software, can instantly answer your common QuickBooks questions.

    Get Free Online Support for QuickBooks Accounting Software!
    Use the FREE ONLINE SUPPORT in our QuickBooks discussion forums (message boards). Share tips, questions, answers, and comments about QuickBooks accounting software. We also offer FREE QuickBooks tips & tricks, FREE QuickBooks frequently asked questions and more!

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  • FREE QUICKBOOKS SUPPORT — QuickBooks frequently asked questions

    We provide technical support on all versions of QuickBooks (old and current).


  •  
     
    Company Features: 
    "Are you available for technical support outside of normal business hours?" 

    "Is there a minimum charge for phone support, and how does it work?" 

    "When I call your toll free number for support, am I being charged as soon as you pick up the phone?"

    "Does your representatives have adequate accounting experience?" 



    Purchase: 
    "What is 'Multi-user Value Pack'?" 

    "How can I indentify Standalone version versus a multi-user value pack?" 

    "Can I install a standalone version on several computers?" 

    "My company has several computers, which product is cheaper?" 

    "Which Peachtree product is right for me?" 



    Registration: 
    "How do I update Peachtree?" 

    "How can I find my Peachtree serial number?" 

    "How do I register my Peachtree software? " 

    "How do I find the Version and Batch number for the Peachtree software I am running?" 



    Technical Support: 
    How do I remove Version 5.0? 

    "How do I display Account Names when I print or display reports?" 

    "I have more than one department. Can I separate revenue and costs and then report on them separately?" 

    "How do I reindex Peachtree files?" 

    "I lost my Peachtree shared drive….What do I do?" 

    "My financial statements are rather complex and I like to have a variety of reports. How flexible is the financial reporting?" 

    "Is it possible to restrict access to some parts of the package to certain employees? I don't want the shipping operator to have access to payroll. Can I restrict access to certain functions?" 

    "My company has more than one branch office, how can I connect them together in Peachtree? " 

    "Can I share Peachtree data?" 

    "Wizard application prompts me for my Peachtree password but will not take my password. How do I correct this?" 

    "My version of Peachtree is run on a network, can you help me set it up?" 



    Peachtree Capabilities: 
    "Can Peachtree print a Schedule of Accounts Payable or Schedule of Accounts Receivable?" 

    Company Features: 
    "Are you available for technical support outside of normal business hours?" 

    "Is there a minimum charge for phone support, and how does it work?" 

    "When I call your toll free number for support, am I being charged as soon as you pick up the phone?"

    "Does your representatives have adequate accounting experience?" 



    Purchase: 
    "What is 'Multi-user Value Pack'?" 

    "How can I indentify Standalone version versus a multi-user value pack?" 

    "Can I install a standalone version on several computers?" 

    "My company has several computers, which product is cheaper?" 

    "Which Peachtree product is right for me?" 



    Registration: 
    "How do I update Peachtree?" 

    "How can I find my Peachtree serial number?" 

    "How do I register my Peachtree software? " 

    "How do I find the Version and Batch number for the Peachtree software I am running?" 



    Technical Support: 
    How do I remove Version 5.0? 

    "How do I display Account Names when I print or display reports?" 

    "I have more than one department. Can I separate revenue and costs and then report on them separately?" 

    "How do I reindex Peachtree files?" 

    "I lost my Peachtree shared drive….What do I do?" 

    "My financial statements are rather complex and I like to have a variety of reports. How flexible is the financial reporting?" 

    "Is it possible to restrict access to some parts of the package to certain employees? I don't want the shipping operator to have access to payroll. Can I restrict access to certain functions?" 

    "My company has more than one branch office, how can I connect them together in Peachtree? " 

    "Can I share Peachtree data?" 

    "Wizard application prompts me for my Peachtree password but will not take my password. How do I correct this?" 

    "My version of Peachtree is run on a network, can you help me set it up?" 



    Peachtree Capabilities: 
    "Can Peachtree print a Schedule of Accounts Payable or Schedule of Accounts Receivable?" 

    "Is it possible to customize forms and reports?" 

    "I need to track inventory using the FIFO costing method. Can Peachtree do that for my company?" 

    "At month end, I run a large number of reports. I don't want to submit each report individually. How can Peachtree generate my standard reports more efficiently?" 

    "My employees belong to a Union and require accrued benefits to be printed on the pay-stub. The accrual calculation is rather complex. Can Peachtree handle that?" 

    "My business operates on a cash basis. I would like to enter my vendor invoices and use the system to help me manage accounts payable without affecting the General Ledger. Can Peachtree do that?" 

    "At month end, I run a large number of reports. I don't want to print each report individually. How can Peachtree generate my reports more efficiently?" 

    "Can Peachtree help me track costs on my projects?" 



    Error Messages: 
    "I get 'File system error 54', how do I correct this. "? 

    "How come I get an error 'code 430' when starting a Wizard Application?" 




    "When I call your toll free number for support, am I being charged as soon as you pick up the phone?" 

    No. Each call is monitored with attempt to diagnose your problem. When a support technician begins the diagnostic process, or begins giving technical support, charges are then assessed. 

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    "Is there a minimum charge for phone support, and how does it work?"

     

    Pay Per Call - Covers up to 15 minutes of support, additional time is billed at $5.00 per minute.
    60 and 120 Minute Plans - Time spent on support call is deducted from the balance of minutes purchased in one minute
    increments. Minutes can be used for up to one year from date of purchase
    The same rates apply to after hour and weekend calls, when technicians are available.

    If you think your Peachtree problem involves more technical assistance, then try learning more about our Peachtree Accounting Techincal Support Plans 

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    "Does your representatives have adequate accounting experience?" 

    We certainly do. Our Senior Support Technicians are licensed Certified Public Accountants with many years of accounting experience as well as with Peachtree software. The Allday Consulting Group has several CPA's on staff to assist you with your accounting and Peachtree software problems. As a Peachtree Authorized Resource Center, we take pride in helping all of our clients. 

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    "Are you available for technical support outside of normal business hours?" 

    Yes, most of the time, we are available after hours and on weekends. For assistance during normal business hours (8:00am to 5:00pm[CST]) call us at our toll free number 1-800-259-4213. We also have an automated message machine where you can leave your contact information along with your question if for some reason you can't contact us, and we will reply no later than the next business day.


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    "Can I install a standalone version on several computers?" 

    No, as it will constitutes a breach of the license agreement. Also, you will have problems registering or installing the product. 

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    "How can I indentify Standalone version versus a multi-user value pack?" 

    Both are very similar in appearance, the product code for value pack is PCWMU2003RT while the standalone version is PCW2003RT. Secondly, you should be able to find a label on the value pack clearly tells you this is "Value Pack, Multi-user Functionality up-to 5 users." Also, there will be slight difference in the serial number. 

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    "My company has several computers, which product is cheaper?" 

    If you have 2 or 3 computers, you may buy a copy of "Peachtree Complete" for each computer. However, if you have 3 or more computers connected in a network, the "Peachtree Complete Value Pack" will be the best choice. 

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    "Which Peachtree product is right for me?" 

    It mainly depends on your requirement and budget. As each Peachtree product has some feature differences, you will find it helpful to check the Peachtree Accounting product comparison chart

    If you plan to have several users concurrently access the same Peachtree data, your only option is Peachtree Complete Acccounting. If you have 3 or more workstations accessing Peachtree on a network, the best choice would be Peachtree Complete Accounting ( multi-user ) value pack. 

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    "What is 'Multi-user Value Pack'?" 

    Peachtree Complete Accounting Multi-user Value Pack actually is the "multi-user" license, that allows you to run Peachtree on an unlimited number of workstations within a local area network. That is why value pack is more expensive but most cost effective option. The retail stores sell single-user only, which will not work in a multi-user environment. 

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    "How do I register my Peachtree software? " 

    Step 1: Gather Information 

    Before registering your Peachtree, be sure that you have the followings: 

    1.     Product Name
    ( e.g. Peachtree Complete Accountings or Peachtree Accountngs ) 

    2.     Release and Batch Number
    ( click here if you are not sure )

    3.     Serial Number of Your Product
    ( click here if you don't know how to find it )

    4.     Your Company Name 

    5.     Contact Person 

    6.     Your Complete Address

    7.     Your Phone Number

    8.     Your Fax Number

    9.     Your Email Address



    Step 2: Send Application 

    Send your information to Peachtree through one of these 3 ways: 

    1.     Fax to 770-564-5888, or;

    2.     Email to Peachtree, or

    3.     Register online (fastest)


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    "I lost my Peachtree shared drive….What do I do?" 

    If you have lost your shared drive, then follow these steps for mapping a shared drive for workstations in a network environment. 

    1.     Right click on the "Start" button, run the Windows Explorer. Press the button http://www.peachtree-support.com/images/button.gif for network drive mapping or choose [tools] from the menu bar and select the [map a network drive] option

    2.     Select a drive letter such as P: and type the path of the Peachtree server, like \\servername\sharename, where servername is the name of your server and sharename is the name of the shared resource you set, by default it's the name of the folder. Also mark the checkbox "Reconnect on logon" so that this connection remains after reboot.


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    "My version of Peachtree is run on a network, can you help me set it up?" 

    We definitely can. The trained technicians at Allday Consulting Group are familiar with all aspects of Peachtree on a network running under LANtastic®, Windows 95®/NT®, or Novell NetWare®. Just call our toll free number: 1-800-259-4213 

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    "Wizard application prompts me for my Peachtree password but will not take my password. How do I correct this?" 

    The way passwords have to be entered into Wizard Applications has changed, since Peachtree Release 6 Batch 01. If you are having these problems, just simply follow the appropriate steps below for entering your password. 

    Peachtree Accounting for Windows Release 5 Batch 04 

    ·  Enter your password. 

    ·  Passwords are case sensitive. 

    Peachtree Complete Accounting for Windows Release 6 
    Peachtree Complete Accounting for Windows Plus Time and Billing Release 6 Batch 03 
    Peachtree Accounting for Windows Release 7 
    Peachtree Complete Accounting for Windows Release 7 
    Peachtree Accountinf for Windows Relasse 8 
    Peachtree Complete Accounting for Windows Release 8 

    ·  Enter you UserID\Password. 

    For example, if your Peachtree User ID is 'Patrick' and your Peachtree password is 'fruit', enter 'Patrick\Fruit' as your password in Wizard Applications. 

    ·  The user must have the security option, 'Link to Other Apps (DDE)' set to full. 

    To check the 'Link to Other Apps (DDE)' setting open Peachtree, open the registered Peachtree Company, Click on Main, Users, Click the 'System' tab, Tasks, scroll down and make sure 'Link to Other Apps (DDE)' is set to Full. 

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    "Can I share Peachtree data?" 

    Absolutely, data sharing is one of the main reasons you need Peachtree. Peachtree Accounting software is designed with SME in mind. It supports small businesses with up to 5 users sharing data on a network. When your business grows larger, you may then upgrade to Peachtree 2003 which is designed for medium to large businesses. Or if you have a large firm you can try other programs such as BusinessWorks or MAS-90 Accounting Software. 

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    "My company has more than one branch office, how can I connect them together in Peachtree? " 

    One option is to rent a leased line and connect the sites together to become one network. For those companies requiring more detailed security, v6 & v6 Plus Time and Billing have more extensive security options. Other options would be to use PC Anywhere or setup a Virtual Private Network by using the internet. 

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    How do I remove Version 5.0? 

    Follow these steps to delete Peachtree 5.0. (Do not use Windows Uninstall to delete Peachtree).

    1.     Using Windows Explorer, delete the paw50.ini file. This is located in your windows directory: c:\windows\paw50.ini.

    2.     Using Windows Explorer, delete the path where Peachtree is installed: c:\pttrial is the default.

    3.     Empty your recycle bin.

    4.     Turn off your computer for 30 seconds.

    5.     Restart your computer.

    6.     Install Peachtree the Peachtree CD. You should be able to do a "Standard" install. If you do not get a "Standard" install option, you did not delete the two files shown in instruction 1 and 2.



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    "How do I reindex Peachtree files?" 

    If Peachtree data becomes inaccessible you can recover the files by reindexing the files. 

    Steps to run integrity check and reindex Peachtree files. 

    1.     Close your Peachtree System and select run from the Start menu

    2.     Type "C:\Peachw\Peachw.exe -i" and press the button "Yes"; where "C:\Peachw" is the folder your Peachtree is located. Peachtree will open.

    3.     Select the "Integrity check" from the FILE menu 

    http://www.peachtree-support.com/images/reindex1.jpg 

    4.     The message will remind you to backup your files. Press the button "Backup" to make a copy of your data, or you can just press "continue" to ignore the message 

    http://www.peachtree-support.com/images/reindex2.gif 

    5.     You will see another screen, click on the box "Reindex files" and select the files you want to reindex, then press OK. The process will take a few minutes depending on the size of the files. 

    http://www.peachtree-support.com/images/reindex3.jpg



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    "I have more than one department. Can I separate revenue and costs and then report on them separately?" 

    Departments or cost centers can be built into the chart of accounts. The financial statement reports can be customized to report on the department or cost center. The financial reporting is very flexible. 

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    "How do I display Account Names when I print or display reports?" 

    You can set a filter option so that journal reports add a column for an account name. 

    Follow these steps to add an account name to the Cash Disbursements Journal:

    1.     Open one of your Peachtree companies. From the menu bar, click on Reports, Accounts Payable, highlight the Cash Disbursements Journal, then click on the Screen icon.

    2.     Click on the "Fields" tab. Scroll down the list, until you see "GL Account Description." Click on the box to put a check mark in it. Then, click on OK. The Cash Disbursements Journal displays with an additional column for "Account Description."

    3.    
    Use these steps for other reports. Once you click on the "Fields" tab after selecting either Screen or Print, you will be able to add a "GL Description" for most reports. 

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    "My financial statements are rather complex and I like to have a variety of reports. How flexible is the financial reporting?" 

    The financial statement design feature is very flexible. The user can define what will appear on each row and also each column. The user can also display columns that are a result of calculations. 

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    "Is it possible to restrict access to some parts of the package to certain employees? I don't want the shipping operator to have access to payroll. Can I restrict access to certain functions?" 

    All Peachtree products have user password security. 

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    "My employees belong to a Union and require accrued benefits to be printed on the pay-stub. The accrual calculation is rather complex. Can Peachtree handle that?" 

    Development of payroll deductions and accruals is very flexible. The user can write a formula for the deduction or accrual and define whether it should appear on the pay-stub. 

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    "Can Peachtree print a Schedule of Accounts Payable or Schedule of Accounts Receivable?" 

    You can use Peachtree's aging reports to display or print information that is contained in a Schedule of Accounts Payable or Schedule of Accounts Receivable. 

    Follow these steps to display a report similar to a Schedule of Accounts Receivable: 

    1.     Open one of your Peachtree companies. From the menu bar, click on Reports; Accounts Receivable; scroll down the report list, then highlight Aged Receivables; then click on the Screen icon.

    2.     Click on the "Fields" tab. Then, click on "Deselect All."

    3.     In the "Show" column, click on Customer ID, Customer Name, Amount Due. Then, click on OK. Your screen displays a report that is similar to a Schedule of Accounts Receivable. For a Schedule of Accounts Payable, follow similar steps.



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    "Is it possible to customize forms and reports?" 

    Yes. With Peachtree's built-in form/report designer, you may customize forms and reports to fit your specific needs. Powered with Crystal Report for Peachtree, many complicated forms and reports can be created. 

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    "At month end, I run a large number of reports. I don't want to submit each report individually. How can Peachtree generate my standard reports more efficiently?" 
    val
    Peachtree Accounting has a Report Group feature. Once this is set up, the user can run the Report Group and wait until the process completes. This usually takes a long time, so we suggest you attend to other tasks until the Report Group is finalized. 

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    "My business operates on a cash basis. I would like to enter my vendor invoices and use the system to help me manage accounts payable without affecting the General Ledger. Can Peachtree do that?" 

    Yes,your company is initially set up, in Peachtree, you can select either the accrual or cash basis of accounting. If set up on the cash basis, you can enter vendor invoices when they are received without affecting the General Ledger. The General Ledger is affected only when the invoice is paid. This same principal applies to customer invoices as well. This feature permits the user to let the system help manage accounts recievable. 

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    "At month end, I run a large number of reports. I don't want to print each report individually. How can Peachtree generate my reports more efficiently?" 

    Peachtree Accounting has a Report Group feature. Once set up, the user can run the Report Group and go to lunch! 

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    "Can Peachtree help me track costs on my projects?" 

    In the Peachtree products, job tracking is a standard feature. Peachtree Complete, Time & Billing has a more detailed job costing features, which allows phase and cost codes. 

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    "I need to track inventory using the FIFO costing method. Can Peachtree do that for my company?" 

    Yes. Peachtree supports FIFO, LIFO, and Average Costing for inventory items. 

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    "How come I get an error 'code 430' when starting a Wizard Application?" 

    In most cases a required component was not registered during installtion or during the application update. 

    To correct this you need to: 

    4.     Restart the computer 

    5.     Close any applications opened on start up. 

    6.     Open Windows Explorer. 

    7.     In the Application Folder double click on the first DLL (If you do not see the 'dll' extension look at the section below) file. 

    8.     If the 'Open With' window pops up click on Other and then select the C:\Windows\System\regsvr32.exe 
        (If you can not find this file click regsvr32.exe.) 

    9.     Put a check mark next to 'Always use this program to open this type of file.'. 

    10.  Select the regsvr32 or Microsoft Register Server file from the list. Click Ok. 

    11.  The message box should say 'succeeded.' then click OK. 

    12.  Double Click on all files that end with dll except wizsys.dll. 

    13.  Restart the Computer. 

    If you can not see the file extensions: 

    14.  From Windows Explorer, Click on View, Folder Options. 

    15.  Click on the View Tab. 

    16.  Under Hidden Files: Click next to Show All Files. 

    17.  Remove the check mark next to 'Hide file extensions for known file types.' 

    18.  Click Ok.



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    "I get 'File system error 54', how do I correct this. "? 

    From our experience, when you face file system error 35 while using Peachtree, probably it's caused by the fact that the Peachtree data folder is not available. Here's how to troubleshoot this problem. 

    Troubleshooting file systerm error 35 on a network: 

    19.  Check if you can browse the network and you have sufficient user rights for the Peachtree data folder

    20.  Check if you have mapped the Peachtree data as a network drive like P:, make sure P: is present. Otherwise, you need to map the network drive again.



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    Still can’t find the answer you're looking for here? Call us (Allday, C.P.A.) toll free at 1-800-259-4213. Contact the Allday Consulting Group , or you can fill out a QuickBooks help request form for assistance, from a trained QuickBooks expert. Get your QuickBooks problems solved!




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